We want you to be completely satisfied with your purchase from HerbalGar. If you’re not happy with your order, we’re here to help.
1. Return Eligibility:
We accept returns or exchanges under the following conditions:
- The item is unused, unopened, and in its original packaging.
- The request is made within 7 days of receiving the product.
- Proof of purchase is provided (order number, invoice, or receipt).
2. Items Not Eligible for Return:
We do not accept returns or exchanges for:
- Opened or used items
- Perishable or consumable goods (e.g., powders, seeds, cookies) unless damaged or expired
- Items purchased on sale or during promotions
3. Damaged or Incorrect Products:
If you receive a product that is damaged, expired, or not what you ordered, please contact us within 48 hours of delivery. We may ask for photo evidence to process your complaint.
4. How to Request a Return or Exchange:
To request a return or exchange, email us at herbalgar86@gmail.com with the following details:
- Order number
- Product(s) you want to return/exchange
- Reason for return
- Photo(s) if applicable
We will guide you through the return process.
5. Shipping Charges:
- In case of damaged or incorrect items, HerbalGar will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping charges.
6. Refunds:
- Once we receive and inspect your returned item, we will notify you by email.
- If approved, your refund will be processed within 5–7 working days via your original payment method.
7. Exchange Option:
If you wish to exchange a product (e.g., wrong variant or quantity ordered), we will process the exchange once we receive the original item.
8. Contact Us:
If you have any questions about your order, returns, or exchanges, feel free to contact us:
📧 Email: herbalgar86@gmail.com
🌐 Website: herbalgar.com
We thank you for shopping with HerbalGar your trusted partner in natural wellness!